At MixMatchTCG, we strive to provide our customers with high-quality collectibles and accessories. Please review our refund policy before making a purchase.
Trading Card Products (Pokémon, Magic: The Gathering, and Other Sealed TCG Items)
Due to the nature of collectible trading card games and to maintain product integrity, all sales on trading card products are final. We do not accept returns or exchanges on any sealed TCG products, including but not limited to:
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Booster Packs
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Booster Boxes
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Elite Trainer Boxes
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Theme Decks
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Collector Sets
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue so we can assess the situation and determine an appropriate resolution.
Accessories (Playmats, Deck Boxes, Sleeves, Binders, and Other Non-TCG Items)
We offer a 14-day return policy on accessories. If you are not satisfied with your purchase, you may return eligible items under the following conditions:
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The item must be unused, unopened, and in its original packaging.
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The return request must be initiated within 14 days of the delivery date.
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Customers are responsible for return shipping costs unless the item arrived damaged or defective.
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A refund will be issued to the original payment method once we receive and inspect the returned item.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us at support@mixmatchtcg.com within 48 hours of delivery with detailed photos of the product and packaging. We will work with you to resolve the issue promptly.
Non-Returnable Items
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Opened or used accessories
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Digital products (if applicable)
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Custom or special order items
How to Initiate a Return
To initiate a return, please contact us at support@mixmatchtcg.com with your order number, a description of the issue, and any relevant photos. We will provide further instructions for returning the item.
Policy Changes
MixMatchTCG reserves the right to update this refund policy at any time. Any changes will be posted on our website.
Thank you for choosing MixMatchTCG! If you have any questions, feel free to reach out to us at support@mixmatchtcg.com
